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Presently, LLMs do not have rich images and content, such as images of the spaces and features, that customers generally require when making hotel bookings, Kletzel said., on the other hand, has actually quickly broadened in current years.
Beyond the guest experience, agentic commerce has the potential to move the method hotel business' client service groups run and are structured, Klein stated. "Will there be some corporations that find the opportunity to lower personnel? Yes," Klein stated. Brands that think in excellent customer experience and service will learn that AI could help their agents "get involved in more intricate, more business-critical discussions that help grow the company." In 2025, Hyatt minimized personnel by around 30% across its visitor services and support teams "in reaction to the progressing nature of guest queries and shifting organization requirements," per the company.
This year, numerous collection brands that launched in 2025 will continue to expand. Extra new brand names and collaborations, particularly in the way of life segment, will likely debut too, according to hospitality specialists. In 2025, Marriott released two collection brands: Series by Marriott, playing in the upscale area in the U.S., and Outdoor Collection, solely concentrated on outdoor accommodations in locations near nationwide parks, deserts, ski locations and coastlines.
Marriott's Outdoor Collection uses distinct lodgings in destinations near nationwide parks, deserts, ski locations and shorelines.
Smart Ways to Increase Market Presence via ExpansionHilton's Start Collection, specifically, has more than 60 hotels in the works across the U.S. and Canada, Kevin Osterhaus, president of way of life brand names at Hilton, informed Hotel Dive. Beginning is presently exploring possible new locations in San Diego, Los Angeles and Virginia Beach, Virginia, in addition to markets in New Mexico and Colorado in 2026, Osterhaus said.
"Collection brand names are appealing because they offer the best of both worlds: Owners keep the distinct DNA of their residential or commercial property, while unlocking global distribution, revenue management, commitment and assistance. Kevin Osterhaus President of way of life brands at Hilton From the guest perspective, independent shop hotels are preferable since they use authentic experiences, Gabriel Perez, chief running officer of accommodations at The Indigo Road Hospitality Group, informed Hotel Dive.
As for why the hotel business are chasing after independents in the way of life sector, "it's not about the guests. It's about creating sub-brands within their own brands to satisfy financiers' requirements and to satisfy owner and designers' objectives," Perez said. This, in turn, puts even more pressure on hotel business "to create brands, micro brand names and subsets of brand names in order to broaden their footprint of existing properties," Davis said.
Hilton's collection brands' "unique positioning and storytelling continue to drive interest throughout chain scales," Osterhaus said. Series and Outdoor Collection, both conversion-friendly offerings, pertain to an ownership community and designers who "are continuously looking for ways to grow, and conversions represent a course for growth," Molinary stated.
According to Osterhaus, "As long as brand names are purpose-built and distinct in experience and price point, they add clearness instead of confusion." This year, Hilton plans to remain "extremely active in the lifestyle space through tactical partnerships, new finalizings and continuous growth of our current brands," Osterhaus stated. Molinary anticipates Marriott competitors to start supplying some kind of branding service in the outdoor area, particularly, as "it's an actually popular and growing space" with "a great deal of interest." Another growing area is the high-end segment.
That trend is expected to continue in 2026 as luxury consumers drive travel spending and hotel reservations in the middle of a wealth bifurcation at play in the industry. "High-net-worth tourists are anticipated to remain one of the most trustworthy drivers of worldwide travel costs next year," Giray Boran, managing director of BLG Capital, told Hotel Dive.
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